Privacy Policy

This privacy policy applies to the collection and use of personal data that may be collected when contacting us, for example, when you visit our website, request, book, purchase services, or call us. Please take a moment to read the following document, which informs you about how Gurglhof GmbH handles your personal data, what types of data are collected, how and for what purpose this data is used, to whom Gurglhof GmbH discloses this data, and how Gurglhof GmbH protects your personal data.

The data controller for your data processing is Gurglhof GmbH with all its associated facilities, located at Ramolweg 19, A-6456 Obergurgl.

The facilities include: Hotel & Apartments Gurglhof and Josl Mountain Lounging in Obergurgl, Hotel Valentin and Valentin Design Apartments in Sölden, as well as Hotel Enzian in Hochsölden. Your personality rights are of the highest priority, and Gurglhof GmbH strives to protect these rights to the best of its ability. All additional data protection obligations beyond this privacy policy remain unaffected.

Why does Gurglhof GmbH collect personal data and how long is it stored? Gurglhof GmbH collects and uses your personal data to provide exemplary customer service related to your stay at Gurglhof GmbH's hotels, facilitate convenient access to our website, and offer you optimal services. Furthermore, your personal data helps Gurglhof GmbH keep you informed about the latest product announcements, special offers, and other developments that may be of interest to you. If you are not interested in being kept up-to-date with the latest developments and current product and service information, you can inform us at any time. Your personal data is stored as long as necessary to fulfill the above-mentioned services or as required by law or other legal obligations.

What data is collected?
There are various situations where your personal data can help Gurglhof GmbH provide better service. For example, you may be asked for personal information when initiating a transaction. Only relevant information such as name, postal address, phone number, email address, preferred contact method, or credit card details are requested. Additionally, Gurglhof GmbH collects information for market research purposes to better understand its customers and provide more effective service. It also collects personal data related to customer activities on its website, which helps Gurglhof GmbH determine what information is most useful for its customers and which areas of its website and internet services are of greatest interest.

When does Gurglhof GmbH share personal data? Gurglhof GmbH takes the protection of your personality rights very seriously. Gurglhof GmbH assures you that it does not sell or lend your contact information to other providers. To provide exemplary service, Gurglhof GmbH may share your personal data with companies that are obliged to protect this data in accordance with this privacy policy. Sometimes, it may be advantageous for Gurglhof GmbH to provide certain personal data to other companies working on its behalf to deliver products and services. These companies assist in processing information, fulfilling customer orders, delivering products, managing customer data, providing customer service, evaluating your interest in Gurglhof GmbH's products and services, conducting customer research, or conducting customer satisfaction surveys. These companies are also bound to protect your personal data in accordance with this privacy policy and applicable laws. Additionally, Gurglhof GmbH may be compelled to disclose your data due to legal requirements or government orders.

How does Gurglhof GmbH protect your personal data? Gurglhof GmbH takes precautions, including administrative, electronic, and physical procedures, to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. The Gurglhof GmbH website uses industry-standard SSL (Secure Sockets Layer) encryption at certain points to ensure the confidentiality of your personal information and credit card data during online transactions. Details regarding the handling of your personal data on our website are provided below. You can also help us by taking appropriate precautions to protect your personal data online, such as using a secure web browser and activating security settings to safeguard your data.

Integrity of your personal data Gurglhof GmbH has implemented safeguards to ensure that your personal data is always accurate, complete, and up-to-date for its intended purposes. You have the right to verify and, if necessary, request corrections to the personal data you have provided. You can help ensure your contact information and preferences are correct, complete, and current. You may also request a copy of your personal data by contacting us via the email address provided below.

Our company-wide commitment to protecting your personality rights As mentioned, Gurglhof GmbH takes the protection of your personality rights very seriously. To ensure the security of your personal data, these policies are communicated to all relevant employees, and security measures are strictly enforced within the company. The website contains links to other companies' websites. Gurglhof GmbH is not responsible for how these companies handle personal data. We recommend that you review their privacy policies.

Questions about protecting your personality rights If you have questions or concerns about data protection, please contact us. Send us a message (contact details are provided in the last section of this privacy policy). You can also inquire about which data Gurglhof GmbH processes about you, where this data comes from, how it is used, and to whom it is transmitted. You may also correct incorrect data or request the deletion of unlawfully processed data. The applicable data protection laws apply accordingly. Any consent you have given regarding data processing can be revoked at any time, but this does not affect data processing already lawful under legal provisions. Gurglhof GmbH reserves the right to amend this privacy policy from time to time. Significant changes will be announced along with the updated version on our website. Below, we outline the key aspects of data processing on our website.

WEBSITE
Protecting your personal data is of particular importance to us. We process your data solely based on legal requirements (GDPR, TKG 2003). This privacy information provides an overview of the main aspects of data processing on our website.
General The use of our website is generally possible without providing personal data. When personal data (such as name, address, or email addresses) is collected on our pages, it is always voluntary where possible. This data will not be shared with third parties without your explicit consent. Please note that data transmission over the internet (e.g., via email) may have security vulnerabilities. Complete protection against unauthorized access is not possible.
Contact form When you send inquiries via our contact form, your information from the form, including your contact details, will be stored for processing your request and in case of follow-up questions. Your overnight stay request can only be used and sent electronically if you explicitly agree to this privacy and data usage policy by clicking. We do not share this data without your consent. Please refer to our privacy policy.
Cookies Our website uses cookies, which are small text files stored on your device via your browser. They do not cause harm. We use cookies to make our offer more user-friendly. Some cookies remain on your device until you delete them. They enable us to recognize your browser on your next visit. If you do not wish this, you can configure your browser to notify you when cookies are set and allow them only in individual cases. Disabling cookies may limit the functionality of our website.
Web analytics Our website uses features of web analytics services Google Analytics and Matomo. Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Matomo runs on servers of Cookis GmbH, 6460 Imst, Franz Xaver Rennstraße 4 (Bakehouse clients). Cookies are used to analyze website usage. The generated information is transferred to the respective provider's server and stored there. You can prevent this by configuring your browser not to store cookies. Your IP address is recorded but immediately pseudonymized by deleting the last eight bits, making only a rough location possible. Data processing is based on legal provisions of § 96 Abs 3 TKG and Art 6 Abs 1 lit a (consent) and/or f (legitimate interest) of GDPR. Our legitimate interest (GDPR) is to improve our offer and website. User data is pseudonymized to respect privacy.

Gift Shop
1. Description and scope of data processing
Our website offers the possibility to purchase vouchers. When a user takes advantage of this, the data entered in the input form is transmitted and stored. This data includes: salutation, first name, last name, address, email address, phone, voucher value, personalization, shipping options/alternative delivery address, payment method.
If you purchase a voucher value from our website, it is processed through the online ordering platform of websLINE Internet & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All entered order data are transmitted encrypted. websLINE commits to data protection-compliant handling of your transmitted data. websLINE takes all organizational and technical measures to protect your data. No further data sharing with third parties occurs in this context. Data is used solely for booking processing and communication.
2. Legal basis for data processing
The legal basis for processing is the conclusion of a purchase contract with the user.
3. Purpose of data processing
The processing of personal data from the input form is solely for handling the voucher purchase and payment processing.
4. Duration of storage
The data is deleted once it is no longer necessary for the purpose of collection. In the case of a contract, data will be deleted once legal, commercial, statutory, or contractual retention periods are fulfilled.
5. Right to object and delete
The user can object to the processing of their personal data at any time.

Booking Request (ABM)

1. Description and scope of data processing
Our website offers the possibility to book or inquire about rooms and offers. When a user takes advantage of this, the data entered in the input form is transmitted and stored. This can include: salutation, first name, last name, email, phone, address, number of travelers, wishes, date, time, room selection, offers, price.
If you make an online booking through our website, it is processed via the online reservation system of websLINE Internet & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All entered booking data are transmitted encrypted. websLINE commits to data protection-compliant handling of your data. It takes all organizational and technical measures to protect your data. No further data sharing with third parties occurs. Data is used solely for booking processing and communication.
2. Legal basis for data processing
The legal basis is the conclusion of a accommodation contract with the user.
3. Purpose of data processing
The processing of personal data from the input form is solely for handling the booking inquiry and payment processing.
4. Duration of storage
The data is deleted once it is no longer necessary for the purpose of collection. Data will be deleted once legal, commercial, statutory, or contractual retention periods are fulfilled.
5. Right to object and delete
The user can object to the processing of their personal data at any time. Note that in case of objection, the booking cannot be completed or the conversation continued.

SSL Encryption This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as the site operator. You can recognize an encrypted connection by the change in the address line from "http://" to "https://" and the lock symbol in your browser. When SSL encryption is activated, data you transmit to us cannot be read by third parties.

Facebook Plugins (Like Button) - Privacy Policy for Usage Our pages include plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. The Facebook plugins are recognized by the Facebook logo or the "Like Button" (“Gefällt mir”) on our page. An overview of Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/. When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives information that you visited our page with your IP address. If you click the Facebook "Like Button" while logged into your Facebook account, you can link the content of our pages to your Facebook profile. Facebook can then associate your visit to our pages with your user account. We do not have knowledge of the content of the transmitted data or its use by Facebook. For more information, see Facebook's privacy policy at https://de-de.facebook.com/policy.php. If you do not want Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook account.

Twitter - Privacy Policy for Usage Our pages include features of the Twitter service, provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Using Twitter and the "Re-Tweet" function links the websites you visit with your Twitter account and makes this information known to others. Data is also transmitted to Twitter. We do not have knowledge of the content of the transmitted data or its use by Twitter. For more information, see Twitter's privacy policy at http://twitter.com/privacy. You can change your privacy settings on Twitter in your account settings at http://twitter.com/account/settings.

Instagram - Privacy Policy for Usage Our pages include features of the Instagram service, operated by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages with your Instagram profile by clicking the Instagram button. Instagram can then associate your visit to our pages with your user account. We do not have knowledge of the content of the transmitted data or its use by Instagram. For more information, see Instagram's privacy policy at https://instagram.com/about/legal/privacy/.

Pinterest - Privacy Policy for Usage Our site uses social plugins from Pinterest, operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA. When you visit a page containing such a plugin, your browser establishes a direct connection to Pinterest's servers. The plugin transmits log data to Pinterest's servers in the USA, which may include your IP address, visited websites with Pinterest features, browser type and settings, date and time of the request, your use of Pinterest, and cookies. For more information on the purpose, scope, and further processing and use of data by Pinterest, as well as your rights and options to protect your privacy, see Pinterest's privacy policy: https://about.pinterest.com/de/privacy-policy.

YouTube - Privacy Policy for Usage Our website uses plugins from YouTube, operated by Google. The operator of YouTube is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with a YouTube plugin, a connection to YouTube's servers is established, and the information is transmitted which of our pages you visited. If you are logged into your YouTube account, YouTube can associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. For more information, see YouTube's privacy policy at https://www.google.de/intl/de/policies/privacy.

ISSUU - Privacy Policy for Usage Our pages include features of the ISSUU service, operated by ISSUU, Inc., 131 Lytton Ave, Palo Alto, CA 94301, USA. With the ISSUU service, you can share documents with other users of the ISSUU community, collaborate, share, and remix. We do not have knowledge of the content of the transmitted data or its use by ISSUU. For more information, see ISSUU's privacy policy at https://issuu.com/legal/privacy.

Your Rights You generally have rights to access, rectification, deletion, restriction, data portability, withdrawal, and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been otherwise violated, you can file a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.

You can contact us at the following details:
Hotel Valentin
Dorfstr. 109
6450 Sölden
Austria
Phone: +43 5254 22 67
Email: info@hotel-valentin.at