General

• The AGBH of the Hotellerie Austria (general terms and conditions of the hotel industry) shall apply for all bookings at the Hotel Valentin
  
• All prices are per person and per day (in EUR) for double rooms excluding visitor's tax, including all "Valentin inclusive services"
  
• Please note that meals not taken in the hotel cannot be refunded.
  
• A visitor’s tax of 3.00 EUR shall apply per adult per overnight stay in the period 1.11.2016 - 30.4.2018. Children born in 2003 onwards are exempt from paying visitor's tax in the winter season 2017/2018
  

Deposit

• A deposit in the amount of 40% of the overall booking fee is due at the time of booking
  
• The deposit can be transferred to our account or directly debited from your credit card
  
• In the case of early cancellation, the deposit will of course be returned to you without delay in accordance with our cancellation conditions (see below)
  
• Please note that even in the absence of a deposit, your booking remains valid in accordance with the "reservation confirmation" sent
  

Bank details

• Sparkasse Imst AG
  
• IBAN: AT47 2050 2000 0085 1642
  
• BIC: SPIMAT21XXX
  

Cancellation policy

• In case of early departure in the package weeks: no refund
  
• Cancellation up to 30 days before agreed arrival: 0%
• In case of cancellation until 15 days before agreed arrival: 40%
• In case of cancellation until 8 days before agreed arrival: 70%
• For cancellations from 7 days until the day of scheduled arrival: 90%
• No show without cancellation: 100%
• Booking of Non-Refundable Rate fixed booking on: 100%
• Different cancellation deadlines apply for group bookings, please contact our reservation.

Payment method

• As a payment method, we accept bank cards, VISA, Mastercard as well as cash or transfers
  
• Unfortunately we cannot accept Traveller Checks
  
• Please note the corresponding processing fees will apply if you choose to pay in foreign currency (not EUR)
  

Child discounts

• Children up to 3 years of age receive a 100% discount
  
• Children between 4 and 12 years receive a 50% discount
  
• Children from 13 years receive a 20% discount
  
• Please note that our child discounts only apply when the parents stay in the same room (resp. two full paying adults).
  

Check-in & Check-out

• Your room is available from 3 PM on your day of arrival
  
• Your room must be vacated by 10 AM on your day of departure
  
• You also have the option of an "Early check-in" or "Late check-out" (for a fee) if you wish
  

Pet rules

• In consideration of the other guests no pets are allowed in our hotel (regardless of size)
  

Travel cancellation insurance

• As security in case you are unable to commence your holiday as planned or have to leave unexpectedly early, you do have the option of taking out travel cancellation insurance before your holiday
  
• You will find more information about the “Hotel STORNO PLUS" travel cancellation insurance here
  
• Please also note that credit card providers often offer similar services and travel insurance may already be included