General

• The AGBH of the Hotellerie Austria (general terms and conditions of the hotel industry) shall apply for all bookings at the Hotel Valentin
  
• All prices are per person and per day (in EUR) for double rooms excluding visitor's tax, including all "Valentin inclusive services"
  
• Please note that meals not taken in the hotel cannot be refunded.
  
• A visitor’s tax of 3.50 EUR shall apply per adult per overnight stay in the period 1.11.2020. Children 0-14 years 0.00 EUR  older than 15 years 3,50 EUR visitors tax
  

Deposit

• A deposit in the amount of 40% of the overall booking fee is due at the time of booking
  
• The deposit can be transferred to our account or you can pay your deposit with your credit card conveniently online. You will be forwarded directly to the online payment window via a secure, encrypted connection.
• In the case of early cancellation, the deposit will of course be returned to you without delay in accordance with our cancellation conditions (see below)
  
• Please note that even in the absence of a deposit, your booking remains valid in accordance with the "reservation confirmation" sent
  

Bank details

• Sparkasse Imst AG
  
• IBAN: AT47 2050 2000 0085 1642
  
• BIC: SPIMAT21XXX
  

Cancellation policy

• The following policies apply to all arrival from 18th Januar 2021 until 10th April 2021:
  (exeption from 11th until 20th February 2021)
  When cancelling up to 8 days before your arrival : 0%
  When cancelling 7- 0 day before your arrival: 90%
  When not cancelling and not showing up at the day of your arrival: 100%
  
  
• The following policies apply to all arrivals from 11th until 20th February 2021:
  When cancelling up to 15 days before your arrival: 0%
  When cancelling between 14 – 0 day before your arrival: 90%
  When not cancelling and not showing up at the day of your arrival: 100%
  
  
• For all arrivals from November 2021/2022
  Cancellation up to 31 days before agreed arrival: 0%.
  Cancellation up to 15 days before agreed arrival: 40%.
  Cancellation up to 8 days before agreed arrival: 70%.
  Cancellation within the last 7 days before agreed arrival: 90%
  For no-show without cancellation: 100%. 
  
  
• With fixed booking rate from defined booking: 100%.
  
• When cancelling an “Early-Bird” booking: 100%
• When leaving earlier than planned there will be no refunds
  Other cancellation policies apply to group bookings, please ask our reception

You can find further information regarding our cancellation policies in case of restriction of entry in Austria, quarantine and regulations in our COVID-19 INFOS.

Payment method

• As a payment method, we accept bank cards, VISA, Mastercard as well as cash or transfers
  
• Pay online with your credit card via a secure, encrypted connection
• Unfortunately we cannot accept Traveller Checks
  
• Please note the corresponding processing fees will apply if you choose to pay in foreign currency (not EUR)
  

Child discounts

• Children up to 3 years of age receive a 100% discount
  
• Children between 4 and 12 years receive a 50% discount
  
• Children from 13 years receive a 20% discount
  
• Please note that our child discounts only apply when the parents stay in the same room (resp. two full paying adults).
  

Check-in & Check-out

• Your room is available from 3 PM on your day of arrival
  
• Your room must be vacated by 10 AM on your day of departure
  
• You also have the option of an "Early check-in" or "Late check-out" (for a fee) if you wish
  

Pet rules

• In consideration of the other guests no pets are allowed in our hotel (regardless of size)
  

Travel cancellation insurance

• As security in case you are unable to commence your holiday as planned or have to leave unexpectedly early, you do have the option of taking out travel cancellation insurance before your holiday
  
• You will find more information about the “Hotel STORNO PLUS" travel cancellation insurance here 
  
• Please also note that credit card providers often offer similar services and travel insurance may already be included